This page provides verified contact information for reaching McPhillips Station Casino customer support, management, and administrative departments. All channels listed below are operated directly by the organization. The casino is owned and operated by Manitoba Liquor & Lotteries, a Crown corporation of the Province of Manitoba.
General Inquiries
For general questions regarding casino operations, services, or policies, the following contact methods are available:
Phone: 204-957-2500
Extension for specific departments: 204-957-2500 ext 1504
Phone lines operate in accordance with facility hours. Callers should prepare account information or other relevant details before contacting support to facilitate efficient handling of inquiries.
Mailing address:
McPhillips Station Casino
484 McPhillips Street
Winnipeg, MB R2X 2H2
Canada
Written correspondence should include full contact details and a clear description of the inquiry or issue. Response times for postal mail typically range from 10 to 15 business days, depending on the nature and complexity of the request.
Contact Channel Use and Expectations
Different inquiry types may be directed to specific contact methods.
Phone contact is suitable for:
- Urgent matters requiring immediate clarification
- Account access issues
- Complex situations requiring detailed explanation
Written correspondence is suitable for:
- Formal complaints
- Detailed documentation requests
- Policy clarification where a written response is required
- Matters involving legal or regulatory compliance
To support efficient processing of inquiries, the following information should be provided, where applicable:
- Full name as registered with the facility
- Date and time of visit or transaction
- Specific nature of the inquiry or issue
- Account number or membership identifier
- Contact information for response delivery
Incomplete inquiries may lead to delayed response times or requests for additional information before resolution can proceed.
Standard response protocols apply to all contact channels:
- Phone inquiries are addressed during the call when possible. Complex matters may require follow-up within 24 to 48 hours.
- Written correspondence receives acknowledgment within 5 business days, with full resolution typically provided within 10 to 15 business days, depending on inquiry complexity.
Users should retain copies of all correspondence and note any reference numbers provided during phone contact for future follow-up.
Responsible Gaming Support
For matters related to responsible gaming resources, self-exclusion programs, or gambling support services, inquiries may be directed through the general contact channels listed above. Additional responsible gaming resources may also be available.
Canadian residents seeking immediate gambling-related support may contact the Canadian Gambling Helpline at 1-800-265-3912, available 24 hours daily. This service operates independently of McPhillips Station Casino and provides confidential support.
Restrictions on Contact Channels
Contact channels are provided exclusively for legitimate customer service inquiries, account matters, and operational questions related to McPhillips Station Casino. The casino is part of the Casinos of Winnipeg network, which includes Club Regent Casino and Club Card. The following uses are prohibited:
- Solicitation or marketing communications
- Fraudulent or misleading inquiries
- Harassment of staff members
- Requests unrelated to casino operations
Communication may be terminated with individuals who misuse contact channels or engage in prohibited conduct. Serious violations may result in facility access restrictions or legal action.
Accuracy of Contact Information
All contact information on this page is verified and current as of publication. McPhillips Station Casino does not maintain customer service presence on unauthorized third-party platforms or unofficial communication channels.
Users should verify that they are contacting official McPhillips Station Casino channels by confirming that phone numbers and addresses match the information provided on this page. The organization is not responsible for interactions with impostor entities or unofficial contact points.
Changes to contact information are published on this page and may also be communicated through official facility channels. Users are responsible for using current contact details when initiating inquiries.