1. Overview
McPhillips Casino, operating as McPhillips Street Station Casino in Winnipeg, Manitoba, is owned and operated by Manitoba Liquor and Lotteries Corporation (MBLL), a Crown corporation of the Province of Manitoba. As a government-operated gaming facility, McPhillips Casino is subject to provincial regulations governing gaming integrity, consumer protection, and responsible gambling.
Responsible gaming is treated as a core operational obligation, not a discretionary program. This document outlines the responsible gaming framework in place at McPhillips Casino, the resources available to patrons, and the obligations of both the operator and visitors under this framework.
2. Regulatory Framework
McPhillips Casino operates under the authority of MBLL and within the regulatory oversight of the Liquor, Gaming and Cannabis Authority of Manitoba. All gaming activities conducted at the facility are subject to provincial law and MBLL’s corporate social responsibility standards.
As a Crown corporation, MBLL is accountable to the Province of Manitoba and is required to integrate responsible gambling practices into its operations as a condition of its mandate.
3. Minimum Age Requirement
Entry to McPhillips Casino and participation in any gaming activity requires patrons to be a minimum of 18 years of age. Valid government-issued photo identification must be presented upon request.
This requirement is enforced at all times and applies to all areas of the facility where gaming takes place. Patrons who are unable to provide acceptable identification will be refused entry to gaming areas.
4. Responsible Gaming Information Centre
McPhillips Casino is the site of a Responsible Gaming Information Centre operated by MBLL. At the time of its opening, this centre was identified as the first of its kind in North America.
The centre provides patrons with:
- Educational materials
- Information about gambling-related risks
- Guidance on recognizing signs of problem gambling
The centre is located within the casino facility and is accessible to patrons during operating hours. Its purpose is to provide factual, non-judgmental information to support informed decision-making by visitors.
5. GameSense Advisory Service
GameSense Advisors are available at McPhillips Casino daily between 2:00 p.m. and 10:00 p.m. GameSense is a responsible gambling information and education program adopted by MBLL as part of its safer play framework.
GameSense Advisors are trained to:
- Discuss gaming-related questions with patrons
- Explain game mechanics and odds
- Provide information about responsible gambling behaviours
Advisors do not provide clinical counselling but can direct patrons to appropriate support services when needed. The GameSense program is also available at Club Regent Casino, the other MBLL-operated casino in Winnipeg, under the same operational framework.
6. Patron Responsibilities
Patrons visiting McPhillips Casino are expected to engage in gaming activities in a manner consistent with responsible gambling principles. This includes:
- Setting personal limits on time and money spent on gaming
- Understanding that gambling outcomes are determined by chance
- Seeking assistance from on-site resources if gambling behaviour becomes a concern
Patrons are responsible for accurately disclosing their age and for complying with all facility rules and applicable provincial regulations.
7. Operator Responsibilities
As the operator of McPhillips Casino, MBLL is responsible for maintaining an environment that supports responsible gambling. This includes:
- Staffing the Responsible Gaming Information Centre
- Ensuring GameSense Advisors are available during designated hours
- Training frontline staff to identify and respond to signs of problem gambling
- Providing access to support resources within the facility
MBLL is also responsible for enforcing the minimum age requirement and for complying with all applicable provincial gaming regulations.
8. Financial Transaction Reporting
McPhillips Casino, as an MBLL-operated facility, is subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Under this legislation, the casino is required to maintain records of, and report, certain financial transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
The following thresholds apply:
Transaction Type - Reporting Threshold
Single cash transaction - CAD 10,000 or more
Foreign currency exchange - CAD 3,000 or more
Single chip or slot ticket purchase - CAD 3,000 or more
All amounts are recorded in Canadian funds. Patrons may be required to provide identification in connection with transactions that meet or exceed these thresholds. These requirements are imposed by federal law and are not discretionary.
9. Fraud and Impostor Awareness
MBLL has issued public warnings regarding fraudulent online casino advertisements and applications that falsely claim affiliation with McPhillips Casino or other Casinos of Winnipeg properties. McPhillips Casino does not operate an online gaming platform or a mobile application.
Any website, application, or advertisement presenting itself as an online version of McPhillips Casino is not affiliated with MBLL or Casinos of Winnipeg. Patrons are advised not to:
- Engage with such platforms
- Click on unverified links
- Share personal or financial information with any entity claiming to represent McPhillips Casino online
The only legal and regulated online gambling platform available to Manitoba residents is PlayNow, which is separate from McPhillips Casino’s land-based operations.
10. Support and Contact Information
Patrons seeking information about responsible gambling resources or MBLL’s privacy and compliance practices may contact MBLL using the following verified contact details:
MBLL Privacy Coordinator
Email: [email protected]
Phone: 204-957-2500 ext. 2552
MBLL Communications Officer
Email: [email protected]
Phone: 204-957-2500 ext. 2341
McPhillips Casino is located at 484 McPhillips Street, Winnipeg, Manitoba, Canada. Patrons with questions about responsible gaming resources available on-site are encouraged to speak with GameSense Advisors during their hours of availability or to visit the Responsible Gaming Information Centre within the facility.
11. Policy Updates
This responsible gaming policy reflects the operational framework in place at McPhillips Casino as governed by MBLL and applicable Manitoba provincial regulations.
MBLL reserves the right to update responsible gaming procedures, resource availability, and compliance requirements in accordance with changes to provincial law, regulatory guidance, or corporate policy. Patrons are encouraged to consult on-site resources or MBLL’s official communications for the most current information.